Shipping & Returns
Curbside Pickup & Local Delivery
We offer contactless curbside pickup and next-day local delivery. Simply drive up and park just outside our front door. Text us at 614.906.3407 and we'll bring your purchase out to you.
We also offer $12 local delivery is available for the following zip codes: 43212, 43220, 43221. We have a holiday elf we can happily provide during the holiday season to delivery your gifts.
Item Availability
All of our orders are fulfilled through our retail locations and are processed on a first come, first served basis. The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout or received by the store. You will be notified immediately if this situation happens.
Tracking
All domestic and international orders will be shipped via USPS. A tracking number will be emailed to you once the shipment has been dispatched.
Rates
UNITED STATES
| Type of Shipping | Shipping Time | Shipping Cost |
| Curbside Pickup | 1-5 business days | FREE |
| Local Delivery: 43221, 43212, 43220 | 1-5 business days | $12.00 |
| Standard |
1-5 business days | $15.00 |
| Second Day Air | 2 business days | $25.00 |
| Next Day Air | 1 business day | $55.00 |
CANADA
| Type of Shipping | Shipping Time | Shipping Cost |
| UPS or Fedex | 6-10 Business Days | $15.00 |
REST OF THE WORLD
| Type of Shipping | Shipping Time | Shipping Cost |
| International | Times Vary | Varies |
Refused Shipments
Should you or any clients decide to refuse any shipments from THREAD, you will be responsible for the original shipping charges and cost of returning the package to us. This amount will be deducted from your merchandise refund.
Possible Delays
International orders once reaching their destination may be subject to some customs clearance procedures. The customer is responsible for import duties and taxes on their international order. Should you have any issues or concerns, please contact your local customs agent for additional information. Additionally, we cannot accept international orders whose billing and shipping information do not match for security purposes. We apologize in advance for the inconvenience.
We currently cannot accept returns for international sales. All international sales are FINAL.
Returns And Exchanges
We work hard to curate the collection featured both in our stores and online and we hope you find everything you are looking for and more. We stand behind the products we offer and want you to be thrilled with your purchase. If for any reason you are not completely satisfied with your purchase, we gladly accept returns and exchanges under the following conditions.
Returns
Once your order has been processed, we will email you with shipment tracking information. We gladly accept returns or exchanges if you contact us within 72 hours of receiving your order to request a Return Authorization number (RA#). Email us at info@shopthreadonline.com with the reason for the return/exchange and you will be issued a RA#. Customers are responsible for any return shipping charges we will deducted the shipping charges from the credit amount. As soon as we are notified of the return you will be sent a shipping label so you can easily return the Item(s) all packages must be postmarked within 3 days of when the RA# is issued.
Return Conditions
In order to be eligible for return, items must be returned with the original sales receipt, and in their original condition: unworn, unwashed, unaltered, undamaged, and with all original tags attached. Some items ship with an additional attached return tag. Merchandise returned without the original return tag attached may not qualify for a refund. Footwear must include the original shoe box, in its original condition. (You may NOT use the original shoe boxes to ship footwear. Shoes and their original shoe boxes must be shipped within a larger box.) If any of these requirements are not met, we are not able to process your return, and the item(s) will be shipped back to you at your expense.
Should your item(s) have a defect or damage, you must email us at info@shopthreadonline.com within 24 hours of receiving your order.
Items ordered with Free Shipping are still eligible for a refund, less the actual cost of shipping.
All sales are FINAL on sale merchandise.